Frequently Asked Questions

Our matching system considers several factors to find you the perfect plumber:

• Location: We prioritize plumbers closest to your Charleston area
• Specialization: Match based on your specific plumbing issue type
• Availability: Ensure your chosen plumber can meet your timing needs
• Experience: Consider years of experience and expertise level
• Customer ratings: Factor in past customer satisfaction scores
• Emergency capability: Priority for 24/7 availability if needed

This comprehensive approach ensures you get the one right plumber for your needs, not just any available contractor.

If you're not satisfied with your matched plumber, we can help with the matching process:

• Re-matching service: We'll find you another qualified plumber at no extra cost
• Communication assistance: We can help facilitate better communication
• Alternative options: We'll provide other qualified professionals in your area
• Feedback collection: We use your feedback to improve our matching process
• Network maintenance: We monitor plumber performance to maintain standards

Important: We are a lead service that connects you with independent contractors. Work quality, warranties, and any disputes about the actual plumbing work are handled directly between you and your plumber.

Response times depend on your situation:

• Emergency situations: Immediate contact (within 30 minutes)
• Urgent repairs: Within 2 hours during business hours
• Standard service: Within 24 hours
• Scheduled maintenance: Within 48 hours

We prioritize emergency situations and ensure that urgent plumbing issues get immediate attention. Your matched plumber will contact you directly to schedule service at your convenience.

Yes! We maintain a network of emergency plumbers available 24/7 throughout Charleston:

• 24/7 availability: Emergency plumbers on call around the clock
• Rapid response: Emergency situations get priority matching
• Fully equipped: Emergency vehicles stocked with common parts
• All areas covered: Emergency service throughout Charleston metro
• Immediate contact: Emergency plumbers contact you within 30 minutes

Emergency situations include burst pipes, major leaks, sewage backups, gas leaks, and water heater failures.

Our plumbers meet strict standards that set them apart:

• Rigorous vetting: Extensive background checks and verification
• Local expertise: Deep knowledge of Charleston's unique plumbing challenges
• Continuous training: Ongoing education on latest techniques and technology
• Insurance requirements: Comprehensive liability and workers' compensation
• Performance monitoring: Regular quality assessments and customer feedback
• Professional standards: Commitment to punctuality, cleanliness, and respect

We only accept plumbers who demonstrate exceptional skill, reliability, and customer service.

Our plumber matching service is completely free to homeowners:

• No matching fees: We don't charge you to find your plumber
• No hidden costs: All fees are transparent and discussed upfront
• Direct pricing: You pay your plumber directly for their work
• Competitive rates: Our plumbers offer fair, competitive pricing
• No markup: We don't add fees to your plumber's rates

You'll receive a clear estimate from your matched plumber before any work begins, ensuring complete transparency.

For emergency plumbing situations, we provide immediate priority service:

• Priority matching: Emergency requests get immediate attention
• 24/7 availability: Emergency plumbers available around the clock
• Rapid response: Emergency plumber contacts you within 30 minutes
• Same-day service: Most emergency issues resolved the same day
• Fully equipped: Emergency vehicles carry necessary parts and tools

Emergency situations include burst pipes, major leaks, sewage backups, no hot water, and gas leaks. Contact us immediately for emergency service.

As a lead matching service, we provide support for the connection process:

• Matching support: We help ensure you're connected with the right plumber
• Communication assistance: We can help facilitate initial contact if needed
• Re-matching service: If the initial match doesn't work out, we'll find you another plumber
• Quality feedback: We collect feedback to maintain our network standards
• Service questions: We're here to answer questions about our matching process

Please note: We are a lead service that connects you with independent plumbers. Work quality, warranties, and pricing are handled directly between you and your matched plumber.

We serve the entire Charleston metropolitan area, including:

• Charleston Peninsula: Historic downtown and surrounding areas
• Mount Pleasant: Including Daniel Island and nearby communities
• Summerville: And surrounding suburban areas
• North Charleston: Including Hanahan and Goose Creek
• West Ashley: And surrounding residential areas
• James Island: Including Folly Beach connections
• Beach communities: Isle of Palms, Folly Beach, and Sullivan's Island

Our network covers all major Charleston neighborhoods and surrounding communities within a 30-mile radius.

To ensure a smooth service experience:

• Clear access: Ensure the plumber can easily reach the problem area
• Gather information: Note when the problem started and any relevant details
• Locate shut-offs: Know where your main water shut-off valve is located
• Secure pets: Keep pets in a safe, separate area during the visit
• Document issues: Take photos or videos of the problem if possible
• Prepare questions: Write down any questions you want to ask

Your matched plumber will provide specific preparation instructions when they contact you.

Most plumbers in our network accept various payment methods:

• Cash: Always accepted for immediate payment
• Credit cards: Visa, MasterCard, American Express, Discover
• Debit cards: Bank debit cards with PIN or signature
• Checks: Personal checks (with proper ID)
• Digital payments: Many accept Venmo, PayPal, or similar apps
• Financing: Some offer financing for larger projects

Your matched plumber will discuss payment options and provide a clear invoice before starting work.